Delivery

What are your current delivery times?

All our products are made to order, we do not hold stock. Once an order is received it is assigned a production slot. The volume of orders currently in production affects the dispatch time, our busiest period is from September to December where dispatch can typically be 3 to 6 weeks.

All dates for delivery are approximate only, and time shall not be of the essence in respect of delivery. Without prejudice to the foregoing, Norseman Direct shall not be liable for any delay in delivery of the Goods that is caused by events beyond our reasonable control or the Customer’s failure to provide Norseman Direct with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods. Goods may also be delivered in advance of estimated delivery dates.

We reserve the right to charge carriage and a restocking fee of 20% of the value of the Goods, or a minimum fee of £10, whichever is the greater, on any deliveries which are refused without a valid reason.

I need my order urgently, do you offer a faster shipping service?

If you need something urgently please call us on 01132 566556 to discuss the options or use our chat window in the bottom right to speak to customer services. ‌‌

Where can I find my shipping information?

All deliveries will be dispatched to the premises address of the account holder who placed the Order. Delivery to an alternative (non-home or business address) must be advised by you at the point of ordering. When an order is placed through the website you’ll receive an email receipt informing you of the timescale we anticipate to build and despatch your order. If you require the email to be re-sent please contact us on 01132 566556 or use the chat window in the bottom right to speak to customer services.‌‌

Can I choose my delivery date and time and will the driver call me?

Unfortunately, our couriers currently do not offer this service. In some instances, a courier may call in advance of delivery.

‌Is there a standard delivery charge?

To reduce costs and cut down on emissions we always try to send our products via the cheapest and most efficient delivery method possible. Carriage is included in the pricing so no extra postage costs will be added. 

You are welcome to collect from our Leeds manufacturing base which is conveniently just off the Leeds Ring Road a few miles from the M606 junction.

Refunds

Norseman Direct want you to be happy with your purchase and your rights are protected under Consumer Contracts Regulations. Unless you entered into a long-running or previous contract with Norseman Direct prior to 13 June 2014, in which case the protections fall under Distance Selling Regulations.

Most of Norseman’s products are personalised goods made to the customer’s specification and as such as not entitled to a refund, however Norseman Direct are happy to issue a refund minus an at-cost re-stocking fee. This fee is to recover the products, deliver them to our premises and for disassembly so parts can be recovered to use on future products. As this is a costly process this fee will have to be charged if there are no defects and the customer does not want the product. Typically this is £60 for locations in the UK.

Faulty Products:

Please contact us as soon as possible with regard to faults on products. We strongly recommend you thoroughly check your order when it arrives. Please write a short explanation and photograph any damages and send them to sales@norsemandirect.com. Where possible Norseman will send replacement parts.

To notify Norseman Direct of discrepancies with an Order, or to request the return of any items for replacement, exchange or refund, please contact sales@norsemandirect.com with full Order details and the reason for the return within the following deadlines: (a) for Goods which are damaged or faulty within 3 Working Days of delivery (b) for Goods that have not been received at all or in part within 3 Working Days of the date of invoice;  Norseman Direct may make exceptions to these timescales for notification (at its discretion) if the Goods were delivered during school holidays providing you make a written request to sales@norsemandirect.com

Norseman Direct will not accept the return of Goods without prior authorisation or where the returned Goods are unfit for re-sale (unless the Goods have been reported damaged or faulty and these Goods must be paid for in full by you.

In respect of Stock Goods all carriers are only authorised to collect Goods to be returned where they are accompanied by a Norseman collection note, issued in advance by Norseman,

Most Goods are made to your Specification and the re-stocking charge for returns varies depending on the item, (approximately 20-40% of the Goods total cost). Further, whilst Norseman Direct endeavour to accommodate the return of such Goods, in certain circumstances this may not be possible.

If you would like to return an item, please contact Norseman at sales@norsemandirect.com or 01132 566556 who will be happy to help.