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CONTACT OUR SUPPORT TEAM  01132 566556 9am - 5pm
24hr support / sales: 07816 520075

We understand that from time to time you may wish to return a product to us.

We have created this 7 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers in England and Wales/irrespective of your geographical location.

This policy does not affect any statutory rights you may have.


Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

  1. we receive the returned product within 7 days following the date of receipt of the product;    
  2. the returned product is unused, in its original [unopened] packaging with any seal or shrink-wrap intact and otherwise in a condition enabling us to sell the product as new;
  3. you comply with the returns procedure set out below; and
  4. none of the exclusions set out below apply.

Returns procedure

In order to take advantage of your rights under this returns policy, you must:

  1. Contact us by email or phone ( This email address is being protected from spambots. You need JavaScript enabled to view it. or 01132 566556) within 48 hours of receipt of the product
  2. Ensure that the product is returned to us in the condition described above within 7 days.
  3. A credit will then be applied to the invoice (or a refund if paid pro forma) that will cover the cost of the item less £50 restocking charge.


  1. Bespoke or items altered specifically for an order may not be returned under this policy.
  2. If you cannot send the item back to us then we will collect the item but the restocking charge will increase to £60. In this case it may take more than 7 days for us to collect the item but this will not affect your rights within the returns policy.
  3. All damaged items that arrive damaged must be reported within 48 hours (excluding weekends). Failure to do so could result in a charge being made for the repair.

If you are in any doubt about any of our terms, conditions or returns policy please feel free to contact us.

Between 9am - 5pm
24hr support / sales: 07816 520075